Abstract:Firstly, this paper analyzes and discusses the current situation of distribution network emergency repair and the research direction of domestic and abroad. Secondly, by dividing the responsibility interfaces of each business subject of dispatching and emergency repair service command center, this paper analyzes and designs the emergency repair business process of medium-voltage distribution network and low-voltage distribution network, and puts forward the concept of the emergency repair business process of main grid. IIt is concluded that the emergency repair process of medium voltage distribution network has the risk of mistaking the contact information of emergency repair dispatching as the wrong execution of dispatching order, and it’s difficult for dispatching and emergency repair service command center in judging the emergency repair of low voltage faults and dispatching the emergency repair resources. Finally, the paper puts forward some risk management and control measures to prevent the risk through identity verification, separation of business carriers, multiple verification and so on. In addition, the basic attributes of users and the key process index system of distribution network fault emergency repair are proposed. At the same time, the emotional value of users is calculated and quantified. Finally, the FCM clustering algorithm is used to classify the low-voltage emergency repair work orders by fuzzy classification and rating early warning method, in order to solve the difficulties of research and judgment of low-voltage distribution network emergency repair, and to adjust the control uniform one. The specific implementation of the system has certain reference significance for dispatching & control service integration.