Abstract:In order to adapt to the reform of the power system, and realizes the transformation of the electric power enterprise, the existing data information of the electric power enterprise is innovatively pushed from the management background to the service front desk by using the massive data that has been precipitated, extending the application of big data analysis to the service field, a cloud service model based on big data analysis of customers side is constructed. Through the "decentralization and deorganization" of the cloud service mode, the organizational structure has shifted from bureaucracy to high flattening, Grasp the service demand of customers in advance, expands the extension service of non-traditional markets while doing a good job in traditional market services, services transform from what products can be provided to customers and what products the customer needs, constantly improving customer service experience, reversing the contradiction between "strong power network" and "weak service" in electric power enterprises, provides multi-level, multi-dimensional, cross regional, multi category service products, builds a cloud service system for power “supply, use, data and services”.