Abstract:With the depth of electric power system reform and the reform of state-owned enterprises,the market competition pattern of “buy more to sell more” is gradually formed,electric power marketing and quality service work become the basic of power enterprises'' survival and development.Guizhou, as the first pilot area of power system reform,With the increase of customer choice,quality service will be the key factor in the future competition of the power distribution market.In new power system reform situation ,how to improve the power supply service ability,meet the needs of the people''s pursuit of a better life power,become?the key of the electric power marketing work and the whole electric power enterprises.Based on the lean management,this paper makes a great effort to reduce customer complaints as a breakthrough,deeply analyzes the customer complaints,and finds the power supply service short board,from the establishment of customer complaint control “six mechanisms”,the key to solve the customer electricity “four types of old and difficult” problems two aspects proposed control measures,and makes a beneficial exploration to improve the power supply service capacity and enhance the market competitiveness of the power enterprises.